Your privacy matters
At Global Arena, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and share information when you browse our website, submit an enquiry, place an order, or contact our team.
Information We Collect
We may collect information that you provide directly, including your name, company name, email address, phone number, delivery address, enquiry details, order information, and any message you send through our website or other contact channels.
We may also collect limited technical information such as your browser type, device information, IP address, pages visited, and website usage patterns through cookies, analytics, logs, or similar technologies.
Payment Information
When online payments are enabled, payment and billing information may be processed by trusted third-party payment service providers such as PayHere or banking partners. Global Arena does not store your full card details on our website systems.
How We Use Information
We use customer information to:
- Process enquiries, quotations, orders, payments, and delivery coordination
- Communicate about product availability, order status, customer support, and after-sales service
- Improve our website, catalogue, products, and customer experience
- Prevent fraud, misuse, unauthorised activity, and security incidents
- Meet legal, accounting, tax, regulatory, or banking requirements
Information Sharing
We do not sell customer personal information. We may share necessary information with trusted service providers who help us operate the website, process payments, coordinate delivery, provide support, maintain systems, or meet legal obligations. These parties are expected to handle information securely and only for the purpose for which it was shared.
Cookies and Tracking
Our website may use cookies and similar technologies to support site functionality, remember preferences, understand traffic, and improve the browsing experience. You may disable cookies through your browser settings, but some website features may not work as intended.
Data Security
We use reasonable administrative, technical, and operational safeguards to protect customer information from unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as needed for business, customer service, accounting, legal, regulatory, or security purposes. When information is no longer required, we take reasonable steps to delete, anonymise, or securely store it according to applicable requirements.
Your Requests
You may contact us to request access to, correction of, or deletion of personal information where applicable. Some information may need to be retained to complete transactions, resolve disputes, prevent fraud, or meet legal obligations.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of the website after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Global Arena using the contact details provided on this website.