Website use and order terms
Welcome to Global Arena. These Terms and Conditions govern your use of this website, product catalogue, enquiry tools, cart, checkout, and related services. By using our website or placing an order, you agree to these terms.
Use of the Website
You agree to use this website only for lawful purposes and in a way that does not damage, interrupt, or misuse the website or its services. You are responsible for ensuring that any information you submit is accurate, current, and complete.
Product Information and Pricing
We work to keep product descriptions, images, specifications, availability, and pricing information accurate. However, product details may change due to supplier updates, stock movement, import conditions, project requirements, or administrative errors. Images may be for reference only and final product appearance may vary by model, finish, batch, or manufacturer.
Orders and Acceptance
Submitting an order or enquiry through the website does not automatically confirm acceptance, stock availability, delivery feasibility, or final pricing. Global Arena may contact you to confirm product availability, delivery details, payment instructions, and any quotation adjustments before processing the order.
Payments
You agree to provide accurate payment and billing information. When online payments are enabled, payments may be handled by trusted third-party payment processors such as PayHere or banking partners. We reserve the right to refuse, cancel, or hold an order where payment is incomplete, flagged for review, suspected to be fraudulent, or affected by pricing or product errors.
Delivery
Delivery timelines, charges, site access needs, and handling requirements may vary based on location, product type, stock status, supplier availability, and order size. Any delivery period provided by Global Arena is an estimate unless expressly confirmed in writing for a specific order.
Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund Policy. Please review the Refund Policy before placing an order, especially for special-order, custom, clearance, installed, or project-specific products.
Customer Responsibilities
You are responsible for checking product suitability, site measurements, quantities, installation requirements, access conditions, and any technical specifications before confirming an order. Professional advice should be obtained where required for construction, electrical, plumbing, safety, or installation decisions.
Intellectual Property
All website content, including text, product information, images, logos, layout, graphics, and other materials, belongs to Global Arena or its licensors unless otherwise stated. You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Global Arena is not liable for indirect, incidental, consequential, or special losses arising from use of the website, delays, product unavailability, supplier changes, or reliance on catalogue information. Nothing in these terms excludes liability that cannot legally be excluded.
Changes to These Terms
We may update these Terms and Conditions from time to time. Updated terms will be published on this page. Continued use of the website after updates means you accept the revised terms.
Contact Us
If you have questions about these Terms and Conditions, please contact Global Arena using the contact details provided on this website.