Refund Policy

Thank you for shopping with Global Arena. We want every order to be handled clearly and fairly. This policy explains how we review returns, exchanges, and refunds for products purchased through our website or confirmed by our team.

Returns

We accept return requests within 7 days from the date you receive your order. To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging where applicable. Return approval may depend on the product type, project requirements, supplier conditions, and delivery status.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be processed to the original payment method or another agreed method where the original method is not available. Initial delivery, handling, or other service charges may be excluded unless the return is due to an error by Global Arena.

Exchanges

If you need to exchange an item for a different size, finish, model, or suitable replacement, please contact our team within 7 days of receiving your order. Exchanges are subject to product availability, supplier terms, price differences, delivery arrangements, and inspection of the returned item.

Non-Returnable Items

Certain products may not be eligible for return or refund, including:

• Custom-made, special-order, or project-specific items
• Products that have been installed, used, altered, or damaged after delivery
• Clearance, promotional, or final-sale items marked as non-returnable
• Items without original packaging where packaging is required for resale or supplier return

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was confirmed in your order, please contact Global Arena as soon as possible with your order details and supporting photos. We will review the issue and, where appropriate, arrange a replacement, exchange, repair support, or refund.

Return Shipping

Customers are responsible for return shipping and related costs unless the return is due to an incorrect, damaged, or defective product supplied by Global Arena. Delivery collection, site access, handling, and restocking conditions may be confirmed case by case.

Processing Time

Approved refunds and exchanges are normally processed within 7 business days after the returned item has been received and inspected. Your bank, card provider, or payment processor may require additional time to reflect the refund.

Contact Us

For return, exchange, or refund requests, please contact Global Arena using the phone number, email address, or contact form provided on this website. Please include your order details, product information, and a brief description of the issue.